Customer Support Executive

Company Description Nexmec Automation is an established engineering and technology solutions company that has been delivering innovative services since 1990. The organization specializes in Industrial Automation, Electrical Engineering, IT Solutions, Manpower Services, Project Management, and Technical Consulting for a wide range of industries. Nexmec Automation focuses on helping businesses improve efficiency, productivity, and operational excellence through reliable, future-ready solutions. Team members work in a dynamic, technology-driven environment where they can contribute to meaningful projects and long-term client relationships.

Role Description The Customer Support Executive role is a full-time, on-site position based in Jaipur. The individual in this role will handle customer inquiries via phone, email, and online channels, providing timely and accurate information about Nexmec Automation’s products and services. Responsibilities include resolving customer issues, coordinating with technical teams for complex support requests, documenting interactions in support systems, and following up to ensure customer satisfaction. The role also involves monitoring support tickets, escalating cases when necessary, and contributing to continuous improvement of support processes. The Customer Support Executive will represent Nexmec Automation professionally, maintaining clear communication and a customer-centric approach at all times.

Qualifications

Strong Customer Support and Customer Service skills for handling inquiries and resolving concerns effectively.
Experience in maintaining Customer Satisfaction through proactive communication and follow-up.
Ability to provide Online Support across various digital channels, including email, chat, and support portals.
Basic Technical Support capabilities to understand and coordinate resolution of product or service issues.
Excellent verbal and written communication skills in English; additional local language skills are an advantage.
Ability to work on-site in Jaipur, manage multiple tasks, and stay organized in a fast-paced environment.
Proficiency with common office software and ticketing or CRM systems.
Prior experience in customer-facing roles; experience in engineering, automation, or technology sectors is beneficial.
Relevant diploma or bachelor’s degree in any discipline; customer service or technical certifications are a plus.