SRV_Service Excellence_22 (100)

Description Key Responsibilities 1. National Training Strategy & Governance Define unified service training strategy for all brands Act as functional head for training teams Establish standard frameworks for curriculum, certification, and delivery Build a “Service Excellence Academy” model 2. Training Needs Identification (TNI) Drive structured TNI using: Repeat complaints, warranty trends, call center escalations Align training with business KPIs (FTR, NPS, TAT improvements) Develop annual and…

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