Customer Service Manager-Loan Centre

IDFC FIRST Bank

Location

Thiruvananthapuram, Kerala

Salary

Not Disclosed

Type

Full-time

Posted 06 Oct, 2026 Apply For This Job

Job Description

Partner Listing

Job Requirements Job Description Job Title –Customer Service Manager - Loan Center Business Unit - Retail Banking Function - Customer Experience Job Purpose: The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT Roles & Responsibilities: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels …

This job is sourced from our partner network. You are applying through the Job Direction portal.

Safety First!

Job Direction never asks for money for interviews or job offers. Do not pay any amount to HRs or Companies promising a job.