Senior Officer - Ombudsman & Regulatory Review

Job Requirements Role/ Job Title: Senior Officer – Ombudsman & Regulatory Review . Business: Service Function/ Department: Service > Customer Experience > Service Quality > Grievance Redressal Job Purpose : 'To support the Bank's Internal Ombudsman (IO) framework by reviewing customer complaints proposed for partial or full rejection prior to their referral to the Internal Ombudsman, ensuring regulatory compliance, quality validation, and timely processing in accordance with RBI guidelines. The…

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