Analyst-RCA-Customer Experience

Job Requirements About the Role As an Analyst – Root Cause Analysis (RCA), Customer Experience, you will play a key role in identifying the underlying causes of customer complaints and escalations. Your primary objective will be to uncover process gaps, risks, and systemic issues across the customer lifecycle and recommend actionable solutions to enhance service delivery and customer satisfaction. Key Responsibilities Primary Responsibilities Conduct root cause analysis of customer complaints a…

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